ReliON’s Operations & Maintenance platform
An end-to-end dedicated software platform to gain the upper hand on the O&M of your EV charging network.
Key Benefits
Why choose an end-to-end O&M solution?
Leave no gaps in your processes with an end-to-end solution.
Stop wasting time switching tools with an integrated experience from problem detection to resolution.
Use one platform to manage equipment from different vendors.
The platform is completely hardware agnostic as it leverages standard communication protocols.
Gain full visibility and control over your network’s operations.
Keep track with real-time insights and updates on your charging network’s health and issue management.
Detect and prevent issues with in-dept, proactive monitoring.
Effectively identify and diagnose anomalies with customizable checks, health scores, and detailed data tools.
Strengthen collaboration and achieve clear accountability.
Charger owners, operators, and technicians collaborate on resolutions with a unified view and task assignments.
Structure and automate issue resolution workflows.
Our end-to-end workflows allow incidents to be automatically detected, reported, and shared for efficient dispatches.
Gain visibility and control of your operations with a purpose-built tool
Features
Everything you want in an O&M platform and more
Operation dashboard
Visualize real-time insights into your charging network’s health and issue handling.
In-Depth Monitoring
Deep analysis of behaviors proactively detects current and potential failures.
Enriched work orders
Equip technicians with diagnostics, charger knowledge base, and site info.
Deep dive diagnostics
Convenient tools to analyze connectivity, usage, charging sessions, logs, etc.
Resolution Workflows
Streamline anomaly detection, issue management, and work order deployment.
Field service dispatch
Assign work orders to personnel or service providers for seamless dispatch.
Access Control
Control access for sub-organizations & contributors to necessary resources.
OCPP Pilot
Analyze OCPP messages, logs, trigger diagnostics and update configurations.
Security
ReliON is designed according to InfoSec best practices to achieve SOC 2 compliance.
Configurable checks
Detect technical issues and operational anomalies specific to your activities.
Control your OCPP traffic
Connect to the ReliON proxy to centralize charger control across multiple CSMSs.
Collaborative tools
Share and allocate issues and work orders to internal and external teams.